Privacy Policy

1. Who we are

Longbow Foundation (“Longbow,” “we,” “us,” or “our”) is a 501(c)(3) public charity (EIN 33-1329592) based in Charleston, South Carolina. We serve combat veterans nationwide as they move from military service to civilian life.

This Privacy Policy explains what information we collect through our website, longbowfoundation.org (the “Site”), how we use and share it, and the choices you have. It applies to the Site and to the online forms, accounts, and email lists connected to it. It does not apply to third-party websites or social media platforms, even if we link to them or have a page on them.

If you have questions, see “Contact us” at the end of this policy.

2. Information we collect

Information you give us

We collect information you choose to give us, for example when you:

Make a donation, buy event tickets, or register for a course. Your name, email address, phone number, billing address, gift amount and frequency (one-time or monthly), any comment or dedication you add, and, if you make a gift in honor or memory of someone, the honoree’s name and any notification details you provide. Card and bank payment details are entered into our payment processor’s secure form and are handled by the processor; we do not store full card numbers on our website.
Shop with us. When our apparel shop opens, your name, email address, shipping and billing addresses, phone number, and order details.
Sign up for our newsletter. Your email address and your first and last name.
Contact us or fill out a form. This includes our Contact Us form, our Join the Network form, and sponsor or partner inquiries. We collect your name, email address, phone number, company or organization, industry, how you’d like to help, the topic of your inquiry, and anything you write in your message.
Register or RSVP for an event. Your name, contact details, number of guests, and any other information the registration form asks for (for example, dietary needs).

Veterans and family members who reach out to us. If you are a veteran (or reaching out for one), you may choose to tell us about your military service, such as your branch, years of service, or deployments, and about your goals after service. We treat this information as sensitive. We ask only for what we need to respond and to understand whether our programs are a fit. Longbow is not a health care provider, and this Site is not designed to collect medical, mental-health, or disability information. Please do not send us medical or health details through our website forms or by email. If a conversation calls for that kind of information, we will talk with you directly about how to share it.

Information collected automatically

When you visit the Site, our web server and some tools we use automatically collect certain technical information, such as:

your IP address and approximate location (city/region level) derived from it;
your browser type, device type, and operating system;
the pages you view, the links you click, how long you stay, and the website that referred you; and
information stored in cookies and similar technologies (see “Cookies and analytics” below).

Information from third parties

We may receive information about you from others, for example:

Payment processors, which confirm whether a payment went through and may give us limited details such as the last four digits and expiration date of a card, so we can issue receipts and manage recurring gifts.
Email service providers, which tell us whether newsletters were delivered, opened, or clicked, and whether someone unsubscribed.
Social media platforms, if you interact with our pages or embedded content (for example, public profile information when you message or tag us), subject to your settings on those platforms.
Partners, event co-hosts, or people who refer a veteran to us, who may share contact information with your permission.
Publicly available sources, such as news coverage or business directories, which we may use to learn more about prospective supporters or partners.

3. How we use your information

We use the information we collect to:

process donations, ticket purchases, course registrations, membership payments, and shop orders, and send receipts and tax acknowledgments;
manage your membership and any recurring gifts;
respond to your questions and requests, including veteran inquiries and Join the Network or sponsor inquiries;
run our programs and events, including registration, check-in, and follow-up;
send our newsletter and other updates you’ve asked for, and tell you about events and ways to support our mission (you can opt out at any time);
thank and recognize supporters (we will not publicly list your name as a donor without your permission)
understand how people use the Site so we can improve it;
keep the Site, our accounts, and our payment forms secure and prevent fraud or spam; and
keep records and meet our legal, accounting, and tax obligations.

Photos and stories. We take photos and videos at our hunts, trips, and events. Everyone who takes part is told this in advance and agrees to appear in them, and we may share those images on our site, in our emails, and on social media. If you’d rather your image not be shared publicly, let us know at info@longbowfoundation.org and we’ll honor that request, including removing images we’ve already posted where we can. We ask before sharing a veteran’s personal story or quotes by name.

4. Donor privacy

We respect the privacy of our donors.

We do not sell, rent, or trade our donors’ personal information with other organizations.
We share donor information only as described in “How we share information” below (for example, with the payment processor that handles your gift, or when required by law).
If you’d prefer that we not mail or email you fundraising requests, contact us at info@longbowfoundation.org and we will honor your request.

5. How we share information

We do not sell your personal information. We share it only in these situations:

Service providers. We use trusted companies to help us run the Site and our operations. They may access your information only to perform services for us. These include:
- Payment processing: Online donations, ticket and course payments, and membership checkout are processed by Stripe. Stripe’s use of your information is governed by its own privacy policy (https://stripe.com/privacy).
- Email newsletter: We plan to use a newsletter tool to manage our newsletter list and send emails.
- Website hosting and maintenance: Our website host and our web developer, who may access Site data while building and maintaining the Site.
- Website plugins and tools: Tools that power our donation forms, membership accounts, online shop, and contact forms, and that send email from the Site.
- Analytics: Google (see “Cookies and analytics”).
- Other providers that help us with accounting, donor records, event management, or customer service.
Within Longbow. Our staff, board members, and volunteers who need the information to do their work, such as following up on a veteran inquiry or thanking a donor.
With your permission. For example, when you ask us to introduce you to someone through The Network, we share only what’s needed for the introduction, and both sides opt in first.
For legal reasons. When we believe in good faith that we are required to do so by law, subpoena, or court order; to protect the rights, safety, or property of Longbow, the people we serve, or others; or to detect and prevent fraud.
If our organization changes. If Longbow merges with or transfers its programs or assets to another organization, information may be transferred as part of that change, and it will remain subject to the promises in this policy.

6. Cookies and analytics

What cookies are. Cookies are small text files stored on your browser or device. We and our service providers use cookies and similar technologies to make the Site work and to understand how it is used.

Types of cookies we use:

Essential cookies keep you logged in to your account, remember items in your cart, process donations and payments securely (including fraud prevention by our payment processor), and keep forms working. The Site will not work properly without them.
Analytics cookies help us understand how visitors use the Site (for example, which pages are popular).
Embedded content cookies. Pages that embed content from YouTube, Instagram, Facebook, or LinkedIn may allow those companies to set cookies and collect information about your visit, even if you don’t click on the content, according to their own privacy policies.

Google Analytics. If we use Google Analytics, Google collects information such as the pages you visit and your IP address, and provides us with reports. We do not use it to identify you personally. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites, and you can opt out by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. We may also use Google Search Console, which gives us aggregate information about how our Site appears in Google search results; it does not place cookies on your browser.

Advertising. We do not currently use advertising cookies or ad tracking pixels (such as the Meta Pixel) on the Site. If we add them, we will update this policy first.

Your choices. Most browsers let you block or delete cookies in their settings. If you block essential cookies, parts of the Site (such as login, checkout, and donation forms) may not work.

Do Not Track. Some browsers send a “Do Not Track” signal. Because there is no common standard for these signals, the Site does not currently respond to them.

7. Email communications and unsubscribing

If you sign up for our newsletter, make a donation, become a member, register for an event, or contact us, we may send you emails about our work, events, and ways to support veterans.

Every newsletter and marketing email includes an “unsubscribe” link. You can also email info@longbowfoundation.org and ask to be removed.
After you unsubscribe, we may still send you transactional messages, such as donation receipts, tax acknowledgments, order confirmations, account notices, and replies to your inquiries.
We do not send text messages through the Site.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. For example, the Site uses an encrypted (HTTPS) connection, and online payments are handled through our payment processor’s secure payment form so that full card numbers are not stored on our website. Access to personal information is limited to people who need it for their work.

No website, internet transmission, or storage system is completely secure, so we cannot guarantee the security of your information. Please do not send sensitive information, such as medical details, Social Security numbers, or full financial account numbers, through our website forms or by email.

9. Data retention

We keep personal information only as long as we need it for the purposes described in this policy, including to meet legal, accounting, tax, and reporting requirements. For example, we keep donation and payment records for as long as needed for tax and audit purposes, and we keep newsletter subscriber information until you unsubscribe or ask us to delete it. When we no longer need information, we delete it or de-identify it.

10. Children’s privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If you believe a child under 13 has given us personal information through the Site, please contact us at info@longbowfoundation.org and we will delete it.

11. Your choices and rights

You can:

Ask us to correct or delete your information. We will do so unless we need to keep it for legal, tax, accounting, or security reasons (for example, donation records).
Opt out of emails using the unsubscribe link in any newsletter or marketing email, or by contacting us.
Ask us not to contact you by mail, email, or phone for fundraising.
Control cookies through your browser settings and the opt-out tools described above.

To make a request, email info@longbowfoundation.org or write to us at the address below. We may need to confirm your identity before acting on a request. We will not treat you differently for making a request.

State privacy laws. Some U.S. states have privacy laws that give residents additional rights, such as the right to know, correct, or delete personal information, or to opt out of certain uses. Many of these laws do not apply to nonprofit organizations, but some do, and the laws are changing. Depending on where you live and whether a particular law applies to us, you may have some or all of these rights. We will respond to requests as required by applicable law.

Visitors outside the United States. The Site is operated in the United States and intended for U.S. audiences. If you use the Site from outside the U.S., your information will be processed in the United States.

12. Links to other sites

The Site links to websites and services we don’t control, including social media pages (Instagram, Facebook, LinkedIn, YouTube), partner and sponsor sites, and outfitters or venues for our events and trips. This policy does not apply to those sites. Please review their privacy policies before giving them your information.

13. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date at the top. If we make significant changes, we may also give notice on the Site or by email. Your continued use of the Site after a change is posted means the updated policy applies.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, or want to make a request, please contact us:

The Longbow Foundation, Inc.
145 River Landing Dr., Suite 101A
Charleston, SC 29492-8612
Email: info@longbowfoundation.org

Stand with us.

The journey beyond service is different for every veteran. We’re here to help them build connections, discover possibilities, and define what comes next.